Privacy Policy

We collect limited personal information that you voluntarily provide to us.

Information You Provide

Depending on how you interact with us, this may include:

• Name
• Email address
• Phone number
• Information included in an email or inquiry
• Information you voluntarily provide about your family, caregiving situation, organization, or dementia care needs
• Information necessary for us to respond to your inquiry or provide requested education, consulting, or support

Because our services relate to dementia care education and consulting, you may voluntarily provide information about yourself, a family member, a client, or another individual.

Please only provide information that is reasonably necessary for us to respond to your inquiry or provide the requested service. Please do not send Social Security numbers, financial account information, complete medical records, or other highly sensitive information through general email or website communications.

Information Collected Automatically

Like most websites, limited technical information may be processed automatically when you visit our website. This may include information such as your IP address, browser type, device type, operating system, and basic technical information necessary to display and operate the website.

Our website is built and hosted using Lovable and related website infrastructure. Certain technical information may therefore be processed by our website and hosting providers as necessary to deliver, secure, and operate the website.

We do not currently use Google Analytics, Meta Pixel, or similar advertising tracking technologies on this website.

We may use information you provide to:

• Respond to inquiries
• Communicate with you about our services
• Provide dementia education, consulting, training, and support
• Deliver requested resources or information
• Maintain appropriate business records
• Improve our services and website
• Maintain the security and integrity of our website and communications
• Comply with applicable legal obligations
• Protect our legal rights and the rights of others

We do not sell your personal information.

We do not currently use personal information collected through this website for targeted advertising.

Within Reach Care provides dementia care education, training, consulting, and support for families and professional care partners.

Within Reach Care does not provide medical assessments, diagnoses, medical treatment, clinical recommendations, or direct patient care.

Within Reach Care also does not act as a healthcare agent, proxy, guardian, or power of attorney and does not provide legal advice, financial consulting, senior living placement services, or emergency or crisis response services.

Information submitted through this website or communicated to Within Reach Care does not create a physician-patient or other medical provider-patient relationship.

Individuals should consult qualified physicians, attorneys, financial professionals, emergency service providers, or other appropriate professionals when assistance within those areas is needed.

Because our services relate to dementia education and caregiving, communications with Within Reach Care may sometimes include information concerning an individual’s health, care needs, behaviors, living circumstances, or other sensitive matters.

Please limit the sensitive information you provide through general website communications or email to what is reasonably necessary for your inquiry.

Within Reach Care provides education and consulting services. You should not assume that information submitted through this website or ordinary email communications is transmitted through a system specifically designed for the secure transmission of medical records or other highly sensitive health information.

Our website may use cookies or similar technologies that are necessary for the website to function properly, maintain security, remember certain preferences, or provide basic website functionality.

We do not currently use cookies for Google Analytics, Meta Pixel, or targeted advertising.

Where applicable, we may provide a cookie consent or preference banner that allows visitors to understand or control non-essential cookies used by the website.

You may also control or disable cookies through your browser settings. Disabling certain cookies may affect how some website features function.

When you contact Within Reach Care through the website or by email, the information you provide may be delivered to and stored within our email service.

We use this information primarily to respond to your inquiry, communicate about our services, and maintain appropriate business records.

Please use discretion when sending sensitive health or personal information through ordinary email.

We may use third-party service providers when reasonably necessary to operate our website and business.

These may include providers that assist with:

• Website hosting and infrastructure
• Email communications
• Website security and technical functionality
• Business technology and operations

These providers may process limited information as necessary to perform services on our behalf and maintain their own privacy and security practices.

Our website may also contain links to third-party websites or resources. We are not responsible for the privacy practices of websites or services that we do not control.

We may disclose personal information:

• To service providers when necessary to operate our website or business
• When necessary to provide a service you have requested
• When you authorize us to share information
• To comply with applicable laws, regulations, legal processes, or governmental requests
• To investigate or prevent fraud, security incidents, or unlawful activity
• To protect the rights, property, or safety of Within Reach Care or others
• In connection with a merger, acquisition, restructuring, sale, or transfer involving some or all of our business

We do not sell personal information to third parties.

We do not currently share personal information for targeted advertising.

We retain personal information for as long as reasonably necessary to respond to inquiries, provide our services, maintain appropriate business records, comply with legal obligations, resolve disputes, and protect our legitimate business interests.

Retention periods may vary depending on the nature of the information and our relationship with you.

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, email communication, internet transmission, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted electronically.

Depending on where you live and applicable law, you may have certain rights or choices regarding your personal information.

You may contact us to request that we:

• Provide information about personal information we maintain about you
• Correct inaccurate information
• Delete certain personal information
• Update your contact information
• Stop sending marketing communications, if applicable

Certain information may need to be retained when required by law or for legitimate business purposes.

Privacy-related requests may be submitted using the contact information below.

Our website and services are intended for adults, families, caregivers, and professional care partners and are not directed toward children under the age of 18.

We do not knowingly collect personal information directly from children through our website. If you believe a child has provided personal information to us without appropriate authorization, please contact us.

Within Reach Care primarily provides services to individuals and organizations located within the United States.

If you access our website from outside the United States, you understand that information you provide may be transferred to, processed, or stored in the United States or other locations where our service providers operate.

Our website may contain links to third-party websites, resources, or services.

Once you leave our website, this Privacy Policy does not govern the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy periodically to reflect changes in our website, services, technology, business practices, or applicable requirements.

When changes are made, we will update the “Last Updated” date at the top of this page.

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact: